I have encountered my first problem with Iuniverse. This comes months after starting the process and two months after my book went to print, or “live.” I’m not saying this is a common problem or isolated case, and can not yet tell you the outcome as it is unresolved at this time.
problem: Billed incorrectly for author purchased books
I was told, as part of the special promo going in June, that I would receive free soft covers depending on how many books I ordered. I was also told I would be given a discount of some hardcover books. What I received were my purchased books plus the softcovers that were free. No hardcover books were in my delivered order. I was also billed for the “free” softcovers at 35% discount, and billed for my 150 books at 40% discount. It made no sense to me and so I’m not sure how it made any sense to the person punching in the oder and numbers.
Problem: I sent an email and was told someone would respond to me within 48hrs. That was on June 26, 2012. I’m a nice person so I gave them a cushion for response. None.
So I sent out another email last night asking for a full refund on the softcover books they sent that were supposed to be free. I also said I no longer needed the hardcovers since my book selling dates have all passed, except one this Sunday and I’m sure the books would not be here by then.
I have yet to receive a response. This is my only complaint so far. I have enjoyed their service. It is great but not fantastic and they do tend to get pushy on the sales end for selling extra parts of a package. But overall I have loved their work. My best advice would to have an outsider do your editing. My book was edited 3 times and still has mistakes I would think a lay editor would find. Also, don’t rely on their artwork. Send in the cover as you want it unless you absolutely have no choice but to use them, and in that case be very specific about what you want.
They have come through with everything they say they will on my end, but I wouldn’t call of it five star quality work. They deliver, but if you want complete quality you have to be the one to demand it and go over everything with a fine toothed comb. Do not add extras you can do yourself for cheaper.
Would I recommend Iuniverse at this point? Yes, but with the cautions I have stated above. I have yet to see a royalty statement or book sales tally, so I can not comment there. Do I love my book? Yes. Would I do it different? Yes. I would have hired an outside editor to do a final review.
I will let you know the outcome of the book charges and incorrect book order when I hear something from them. Soon, I hope.
You can find my book published by Iuniverse at Amazon and Barnes & Noble. Also available on Nook, Kindle, and Itunes bookstore. “Be Still,” by Tania L Ramos is a second novel.